Question 1

Can I track my order?

Accepted Answer

We will send you the tracking code of the shipment when the parcel has been sent.

Question 2

Shipping time?

Accepted Answer

Shipping time will be confirmed on the order confirmation document, but approximately we deliver the product within 3 - 5 business days.

Question 3

Shipping cost?

Accepted Answer

The delivery/shipping charges are free, however, its always dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Question 4

Changing the shipping address?

Accepted Answer

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”. But, you cannot change the shipping address when its already confirmed or dispatched, kindly reach us on info@thepeacockfeathers.com to get help or you can call us on our customer care number.

Question 5

What is the delivery charge?

Accepted Answer

Delivery Charges are free, however purchase below 10 dollars, DC will be applicable.

Question 6

Can I collect my order from you?

Accepted Answer

We are sorry to inform that we do not have a shop, however we can arrange a pick up from the our delivery partner store, kindly reach out to us through email or our customer care number. We will be happy to assist you.

Question 7

Do you offer same day delivery?

Accepted Answer

We are sorry, we don't have same day delivery as of now, we are soon coming up with more delivery partners.

Question 8

Can I find out at what time my order will be delivered?

Accepted Answer

Post your confirmation email, we will send you the tracking details every time we see action has been performed.

Question 9

What if I am not at home, can you leave my delivery somewhere safe?

Accepted Answer

Yes but at your own risk. Please leave instructions of where we can leave your products in the order notes’ section and accordingly we will arrange the delivery.

The Peacock Feathers

FAQ